FAQs

Booking with us

    A Perfect Stay commenced in 2004 under its original brand, Byron Bay Holiday Rentals. It is now one of the largest providers of locally managed holiday and short-term accommodation in the Byron Bay region, and has expanded around Australia under A Perfect Stay. We pride ourselves in our personalised customer service and offer the following:

    • Hand-selected properties
    • Local reservations specialists
    • Locally prepared and managed properties
    • 24/7 guest support
    • Live availability and instant online bookings
    • Lowest direct rates
    • Linen and basic property amenities supplied
    • No extra booking, credit card, cleaning, or linen fees

    A Perfect Stay offers the best price in the market for our fully managed properties as we are the local managing agent. We set and manage the pricing on our website as well as any other sites where you see our properties advertised. You will always get the best rate by booking direct with us – that’s either by booking through this website, by calling us, or by emailing us directly through the website contact form.

    We do offer short-term stays of up to 90 days, we do not offer permanent rentals.

    We look after clients who book for long periods (up to 90 days) with extended stay discounts. These vary based on property, length of stay and time of year. Please ask our friendly reservations team for assistance.

    We often have guests coming for conferences/photoshoots/weddings/events who book multiple properties directly or who refer their guests to us. We are happy to offer a group discount where possible - this will depend on type and number of properties selected, length of stay, and time of year.

    We look after our repeat guests with returning discounts and special offers outside of peak season. Please mention that you have stayed with us before so we can look after you and your friends on your next stay throughout our national accommodation network, A Perfect Stay.

    Properties that are pet friendly have a pet icon on the listing, and properties that are fully fenced will mention in the property description and features (not all pet friendly properties are fully-fenced).  Some additional properties may allow pets (e.g. toy dogs that are non-shedding) however this is on special request and must be approved by management in writing. If your ideal rental is not pet friendly, we recommend utilizing the services of Pet Cloud to find a qualified pet minding host near you.

    There are a limited number of properties available for intimate events. These require specific approval and function fees apply. Unapproved weddings and events are a breach of terms and conditions and may result in a terminated stay without refund of rent or bond.

    Yes, we have a range of properties suitable and available for photoshoots on request. These will be approved on application following assessment of brand alignment. Fees apply for commercial use of the property which will vary based on property selected, use of the property, time of year, and whether accommodation is also required. Unapproved photoshoots are a breach of terms and conditions and may result in terminated stay without refund of rent or bond.

    We have a limited range of options that have been specially chosen for Schoolies guests in select locations. We do not accept online bookings for schoolies due to the stringent process we must conduct to protect our properties, owners, schoolies guests and parents. If you are interested in booking a property for schoolies, please contact our reservations team directly.

    We require a 50% deposit on bookings made directly with us (or full payment if the booking is within 30 days). Final payment is due 30 days prior to arrival.  Payments can be paid by direct deposit, Visa or Mastercard. We are not set up to accept AMEX. We don’t accept a smaller deposit or installments unless the booking is well in advance (over 12 months). 

    The value of the security bond varies depending on the property you have booked and will be shown in the booking notes on the property listing.  Please refer to our terms and conditions for further information about security bonds.

    We understand some of our guests haven’t paid bonds while travelling previously however unlike hotels, our properties are individually owned, large and valuable assets.  We do not have managers living on site to check properties upon vacating, and therefore need to cover the property and owners for damages. We don’t hold the funds, they are held by your associated bank and automatically released as long as there are no issues during your stay.

    Please refer to our terms and conditions for information about our cancellation policy.

Getting organised for your stay

    All kitchens at our properties have as a minimum a variety of basic homewares for your convenience including cutlery, crockery and cooking utensils and saucepans.

    All properties under A Perfect Stay offer free WiFi for browsing purposes but is not unlimited, especially in regional areas that do not have NBN. Internet speed may also be slower in regional areas with poor reception. 

    Most properties under our regional brands, e.g Byron Bay Holiday Rentals and Gold Coast Holiday Rentals, also offer free WiFi but there are a few smaller properties or properties in apartment/resorts that are not able to.  Please check the property listing for the WiFi feature to be sure.

    The number of occupants must not exceed the number of persons shown on your confirmation.  Any increase in numbers must be agreed in advance and may incur additional fees. The number of guests staying at the property must not exceed the maximum the property sleeps for health and safety reasons.

    Can I bring my own beds/mattresses to put on the floor?

    No. For health and safety reasons we do not permit extra bedding to be brought to our properties. The maximum number of guests permitted at the property is noted on the property listing and reflected in the number of beds provided for guests.

    Outside guests are not permitted on the premises without pre-arrangement from management, may not be approved due to tight residential areas and/or time of year, and may incur additional fees.

    Yes, linen is included at the property for the number of guests booked. This includes all bedding, one bath towel for each guest, a bathmat, hand-towel and face-towel for each bathroom. 

    Beach/pool towels are provided at select properties - please refer to the  accommodation feature section on the property listing for more information.

    Some properties may supply baby items. Please refer to the property description. Where they are not available, we can recommend local companies to hire them from, or you are welcome to supply your own.

    Most properties have laundry facilities, including a iron and ironing board, washing machine and, in most cases,  a dryer. Smaller apartments and studios may not. Please refer to the accommodation feature section on the property listing for more information.

    Standard cleaning is included with each booking. If the property is left excessively dirty, excess cleaning charges will be deducted from bond. Please see our terms and conditions for further information.

    We provide a starter kit to assist our guests on arrival. This includes dishwasher tablets, toilet paper, laundry power, and kitchen basics. For additional items please purchase at the local grocers.

    Please arrange any food or personal deliveries to occur once you have checked in to the property (on or after 2pm on the day of arrival), or arrange with a local concierge service. We are not able to meet food or delivery trucks for our guests.

Arriving and staying at the property

    Detailed access instructions will be emailed to each guest 7 days prior to arrival (once final payment has been made and credit card details for bond have been supplied).

    Some properties offer a complimentary meet and greet where someone will meet you at the property. If this service is offered, it will be noted in the access and arrival instructions sent to you a week prior to arrival.  The meet and greet liaison will contact you prior to arrival to coordinate your meeting time.

    Our properties offer self check-in where guests can arrive and check-in at any time after 2pm.  Early check-ins may be provided on request but are subject to availability. Early arrival is not available during peak season due to heavy booking and cleaning schedules. We kindly ask guests to contact our office 1-2 working days prior to check-in if an early check-in is required so the team can check schedules and arrange if possible.

    If guests have requested an early check-in during the booking process, this does not automatically qualify for an early check-in, or ensure that our team will automatically advise about check-in status.  We do not confirm early check-ins further in advance as we may get a booking at any time that requires a same-day changeover. In this case, we give both the guests departing and guests arriving the same respect and no early check-in or late check-out will apply. This also ensures the cleaning team have sufficient time to ensure there are no bond issues from the previous guests.

    If you would like to guarantee early arrival, please book the previous night.

    There is no specific time when you have to be quiet, we expect our guests to be mindful of neighbours and residents at all times during their stay. This is especially important at night when other people are trying to sleep. Please refer to the terms and conditions for further information on the noisy neighbour hotline and noise infringement fees.

    Each property has the following cleaning products:

    • Dishwashing liquid
    • Dishwashing tablets
    • Multi-purpose spray
    • Chux cloth
    • Dish scourer
    • Laundry detergent
    • Broom
    • Dustpan & brush
    • Mop & bucket
    • BBQ cleaner and brush (if there is a BBQ at the property)

    Please refer to the property listing online or in the property guide at the property for details regarding the number of car spaces at the property you have booked, their location, type (street/off-street/carport and/or garage), how to access them, and whether charges/timing restrictions apply.

    We supply a guide with information specific to each property including WiFi password, appliance operation instructions, and special troubleshooting information.

Checking-out of the property

    Please ensure the house is left clean to avoid excess cleaning charges. This includes:

    • Stripping beds (sheets only, not dooners)
    • Emptying the dishwasher and cleaning and drying all remaining dishes. Please do not put dirty dishes in the cupboard
    • Emptying fridge
    • Cleaning  BBQ 
    • Cleaning any spills in the oven/dishwasher/fridge
    • Sorting rubbish into external bins
    • Turning off all lights, A/C units and fans
    • Closing and locking all windows and doors
    • Leaving one set of keys and any garage remotes inside, and placing the smaller set in the key safe (or advised location if there is no key safe available)

    Check-out is strictly by 10am unless other arrangements have been made directly with our office in advance. This is to avoid inconveniencing cleaners and incoming guests following your stay. If you would like to check whether a late checkout is available, please contact our office at least 1-2 working days in prior to check-out (not available during peak season). We will accommodate your request whenever possible, however, late check-out fees may apply.

    Unfortunately, we cannot accommodate last minute requests as cleaners are scheduled.